Description
Book SynopsisWe have long been taught that emotions should be felt and expressed in carefully controlled ways, and then only in certain environments and at certain times. This is especially true when at work, particularly when managing others.
Table of ContentsIntroduction.
Part One: Learn About the World of Emotional Intelligence.
1. Emotions and Reasoning at Work.
2. An Emotional Blueprint.
Part Two: Understand Your Emotional Skills.
3. Read People: Identifying Emotions.
4. Get in the Mood: Using Emotions.
5. Predict the Emotional Future: Understanding Emotions.
6. Do It with Feeling: Managing Emotions.
7. Measuring Emotional Skills.
Part Three: Develop Your Emotional Skills.
8. Read People Correctly: Improving Your Ability to Identify Emotions.
9. Get in the Right Mood: Improving Your Ability to Use Emotions.
10. Predict the Emotional Future Accurately: Improving Your Ability to Understand Emotions.
11. Do It with Smart Feelings: Improving Your Ability to Manage Emotions.
Part Four: Apply Your Emotional Skills.
12. Managing You: Applying Your Emotional Intelligence Skills.
13. Managing Others: Applying Emotional Intelligence Skills with Others.
14. Building the Emotionally Intelligent Manager.
Appendix 1: Assessing Your Emotional Style.
Appendix 2: The Emotional Blueprint.
Appendix 3: Further Reading and Updates.
Notes.
Acknowledgments.
About the Authors.
Index.
