Description
Book SynopsisSuitable for those who work with people in conflict, this title explores the theoretical underpinnings of conflict as it relates to cognitive, emotional, and behavioral dimensions. It includes personal stories and examples that provide practical skills in communication and negotiation, including how to deal with power and cross-cultural issues.
Table of ContentsPreface to the Second Edition: A Reflective Approach to Conflict vii
Part One: Conflict 1
1 The Nature of Conflict 3
2 How People Approach Conflict 33
3 Power and Conflict 67
4 Culture and Conflict 92
Part Two: Engagement and Intervention 121
5 Resolving Conflict 123
6 Engaging Conflict 146
7 Communication 182
8 Negotiation 211
9 Working with Impasse 245
10 Mediation 269
11 Other Approaches to Conflict Intervention 301
12 Why We Intervene in Conflict 333
References 345
About the Author 353
Index 355
