Description

Book Synopsis
Suitable for those who work with people in conflict, this title explores the theoretical underpinnings of conflict as it relates to cognitive, emotional, and behavioral dimensions. It includes personal stories and examples that provide practical skills in communication and negotiation, including how to deal with power and cross-cultural issues.

Table of Contents

Preface to the Second Edition: A Reflective Approach to Conflict vii

Part One: Conflict 1

1 The Nature of Conflict 3

2 How People Approach Conflict 33

3 Power and Conflict 67

4 Culture and Conflict 92

Part Two: Engagement and Intervention 121

5 Resolving Conflict 123

6 Engaging Conflict 146

7 Communication 182

8 Negotiation 211

9 Working with Impasse 245

10 Mediation 269

11 Other Approaches to Conflict Intervention 301

12 Why We Intervene in Conflict 333

References 345

About the Author 353

Index 355

The Dynamics of Conflict

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    A Hardback by Bernard S. Mayer

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      Publisher: John Wiley & Sons Inc
      Publication Date: Publication Date: 10/04/2012
      ISBN13: 9780470613535, 978-0470613535
      ISBN10: 047061353X
      Also in:
      Business, Finance & Law Business and Management

      Description

      Book Synopsis
      Suitable for those who work with people in conflict, this title explores the theoretical underpinnings of conflict as it relates to cognitive, emotional, and behavioral dimensions. It includes personal stories and examples that provide practical skills in communication and negotiation, including how to deal with power and cross-cultural issues.

      Table of Contents

      Preface to the Second Edition: A Reflective Approach to Conflict vii

      Part One: Conflict 1

      1 The Nature of Conflict 3

      2 How People Approach Conflict 33

      3 Power and Conflict 67

      4 Culture and Conflict 92

      Part Two: Engagement and Intervention 121

      5 Resolving Conflict 123

      6 Engaging Conflict 146

      7 Communication 182

      8 Negotiation 211

      9 Working with Impasse 245

      10 Mediation 269

      11 Other Approaches to Conflict Intervention 301

      12 Why We Intervene in Conflict 333

      References 345

      About the Author 353

      Index 355

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