How a renewed focus on diversity and new
Table of Contents
Preface: Building Strong Supply Chains to Profit Despite Disruptions ix
Part I Five Principles to Transform Your Operations Strategy 1
Chapter 1 Strong Operations Drive Growth and Profits by Adjusting to an Ever-Changing World 3
Chapter 2 Principle 1: Build Resilience Against Supply Shocks by Empowering Your Supply Base 17
Chapter 3 Principle 2: Build Resilience Against Demand Shocks by Using Your Operations to Create Customer Value 29
Chapter 4 Principle 3: Create Resilient Teams by Leaning into New Ways of Working and the Benefits of Diversity 43
Chapter 5 Principle 4: Enable Resilience Through Technology by Combining Human Judgment with Artificial Intelligence
Chapter 6 Principle 5: Ensure Long-Term Resilience by Embracing Sustainability 69
Chapter 7 Fit the Principles to Your Situation and Strategy 85
Part II From Strategy To Action: Implementing the Five Principles 91
Chapter 8 Build Resilience Against Supply Shocks by Working with Supplier Ecosystems 93
Chapter 9 Build Resilience Against Demand Shocks by Operating for the Customer 107
Chapter 10 Create Resilient Teams by Combining Expertise into Economies of Skill 125
Chapter 11 Combine Human and Artificial Intelligence to Build Resilience Through Constant Learning 137
Chapter 12 Ensure Long-Term Resilience by Embracing Sustainability 153
Part III Outlook: Using Resilience Principles to Adapt to Future Scenarios 169
Chapter 13 Potential Scenarios of the Future Economy 171
Chapter 14 Industry Case Studies on How the Principles Can Help in Future Scenarios 181
Chapter 15 Common Themes We See in All Transformations 195
Chapter 16 Some Questions to Ask Yourself About the Future of Your Operations 197
Notes 201
Acknowledgments 219
About Us 223
About the Authors 227
Index 231
