Description

Book Synopsis
In his new book Step Up and Lead, Frank Viscuso—author, speaker, and career deputy chief—shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service. Designed to help you reach the top of your profession, this new book is considered must-read material for anyone who is ready to step up and lead!

Contents: Foreword by Vincent Dunn; Acknowledgments; A leader of one; Leadership traits; Leadership skills; Customer service; Call to action; Index.

Features and Benefits:
  • Utilise the talents, skills & abilities of others
  • Effectively delegate tasks
  • Deal with subordinate problems
  • Critique others
  • Prevent freelancing
  • Create a mentorship programme
  • Improve workplace morale
  • Provide praise and recognition
  • Conduct effective meetings
  • Tackle administrative tasks
  • Create programmes
  • Communicate and present
  • Lead on the fireground
  • Set and achieve goals
  • Provide exceptional customer service
  • Make high pressure decisions
  • Gain a competitive advantage with promotions

Step Up and Lead

    Product form

    A Hardback by Frank Viscuso

    £53.25

    Includes FREE delivery

    RRP £71.00 – you save £17.75 (25%)

    Order before 4pm today for delivery by Sat 5 Sep 2026.

      Trusted by thousands of customers. See 2,385+ Customer Reviews

      View other formats and editions of Step Up and Lead by Frank Viscuso

      Book details

      Publisher PennWell Books
      Published 30 March 2013
      ISBN-13 9781593703080
      978-1593703080
      ISBN-10 1593703082
      Also in:
      Educational administration and organization Educational strategies and policy Industrial or vocational training

      Description

      Book Synopsis
      In his new book Step Up and Lead, Frank Viscuso—author, speaker, and career deputy chief—shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service. Designed to help you reach the top of your profession, this new book is considered must-read material for anyone who is ready to step up and lead!

      Contents: Foreword by Vincent Dunn; Acknowledgments; A leader of one; Leadership traits; Leadership skills; Customer service; Call to action; Index.

      Features and Benefits:
      • Utilise the talents, skills & abilities of others
      • Effectively delegate tasks
      • Deal with subordinate problems
      • Critique others
      • Prevent freelancing
      • Create a mentorship programme
      • Improve workplace morale
      • Provide praise and recognition
      • Conduct effective meetings
      • Tackle administrative tasks
      • Create programmes
      • Communicate and present
      • Lead on the fireground
      • Set and achieve goals
      • Provide exceptional customer service
      • Make high pressure decisions
      • Gain a competitive advantage with promotions

      Recently viewed products

      © 2026 Book Curl

        • American Express
        • Apple Pay
        • Diners Club
        • Discover
        • Google Pay
        • Maestro
        • Mastercard
        • PayPal
        • Shop Pay
        • Union Pay
        • Visa

        Login

        Forgot your password?

        Don't have an account yet?
        Create account