Description

Book Synopsis
Reveals the tools, tactics and strategies that financial industry executives can use to realign and revitalize their retail banking organizations. The primary focus is on the needs and expectations of customers. Explores not only breakthrough technologies but innovative uses of conventional technology and refreshed or enhanced systems to add value to any retail banking operation. Contains practical advice, suggestions, and insights offered by scores of bankers. Topics include information and integration; teller system and service imperatives; platform automation; electronic banking; innovative products and packages; marketing information systems; sales and staff performance; branch bank merchandising and more.

Table of Contents
Relationship Banking for the 21st Century.

Information and Integration.

Teller System and Service Imperatives.

The Promise of Platform Automation.

Electronic Banking.

Innovative Imaged Products and Services.

Marketing Systems and Strategies.

Sales and Staff Performance.

Branch Bank Merchandising.

Breaking Banking Barriers.

Productivity and Profitability.

Indexes.

Retail Banking Technology

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    A Hardback by Michael Violano, Shimon-Craig Van Collie

    £220.50

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    RRP £245.00 – you save £24.50 (10%)

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      Book details

      Publisher John Wiley & Sons Inc
      Published 9 October 1992
      ISBN-13 9780471531746
      978-0471531746
      ISBN-10 047153174X
      Also in:
      Budgeting and financial management Business strategy Finance and accounting

      Description

      Book Synopsis
      Reveals the tools, tactics and strategies that financial industry executives can use to realign and revitalize their retail banking organizations. The primary focus is on the needs and expectations of customers. Explores not only breakthrough technologies but innovative uses of conventional technology and refreshed or enhanced systems to add value to any retail banking operation. Contains practical advice, suggestions, and insights offered by scores of bankers. Topics include information and integration; teller system and service imperatives; platform automation; electronic banking; innovative products and packages; marketing information systems; sales and staff performance; branch bank merchandising and more.

      Table of Contents
      Relationship Banking for the 21st Century.

      Information and Integration.

      Teller System and Service Imperatives.

      The Promise of Platform Automation.

      Electronic Banking.

      Innovative Imaged Products and Services.

      Marketing Systems and Strategies.

      Sales and Staff Performance.

      Branch Bank Merchandising.

      Breaking Banking Barriers.

      Productivity and Profitability.

      Indexes.

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