Description
Book SynopsisPsychological Aspects of Crisis Negotiation, Third Edition, explores the methods and strategies for confronting the nine types of subjects typically encountered in hostage/suicide sieges by correctional staff and law enforcement crisis negotiators. Strentz, an experienced negotiator who designed and directed the FBI's hostage negotiator program, lays out the critical elements that are required for a successful encounter with a hostage taker or other malfeasant.
This book highlights psychological dynamics of negotiations as they apply to the negotiator, the hostage, and the subject. It discusses the predictors of surrender versus the need for a tactical intervention and examines the phases of a hostage crisis and the changing focus as the crisis develops. Referencing historical events such as the Bay of Pigs invasion and the Challenger and Columbia incidents, this text demonstrates how faulty group decision making can spell tragedy.
Enhanced with case studies to
Trade Review
"Psychological Aspects of Crisis Negotiation addresses issues that other books don't cover in great detail. It stands alone and would be an excellent addition to any other book out there. I would heartily recommend this book for those who are crisis negotiation teachers and students."
– Ray Birge, crisis negotiations consultant, Ray Birge and Associates; Captain, Oakland, CA, Police Department (retired)
"The sections on mental health history and SWAT interface are extremely timely. With mental health treatment cutbacks, law enforcement is dealing with increasing numbers of mentally ill persons. This book gives the tools police negotiators need in interacting with persons in crisis. It is also important to understand the SWAT vs. negotiations dynamic. The vast majority of SWAT calls are resolved by negotiations. It is imperative all negotiators understand how SWAT can help or hurt the negotiations process."
– Russell Moore, Sheriff Sergeant, San Diego Sheriff’s Department
Table of ContentsAcknowledgements. Introduction. Basic concepts. 1. In the Beginning. 2. American Psychiatric Association. 3. Patients to Prisoners. 4. Characteristics of Effective Hostage/Crisis Negotiators. 5. Cross Trained versus Cross Qualified. 6. First Responder Guidelines. 7. Non-law enforcement/correctional crisis negotiators. 8. The crisis negotiation team. 9. Stress and the Hostage/Crisis negotiator. 10. SWAT Negotiator Interface. Dealing with the other victim. 11. Negotiating with Normal People. 12. Negotiating with the Adolescent in Crisis. 13 Negotiating with the Dependent/Inadequate Person. 14. Negotiating with the Antisocial Personality Disorder. 15. Negotiating with the Paranoid Schizophrenic. 16. Negotiating with the Bi-Polar Hostage Taker. 17. Negotiating with the Suicidal Hostage Taker. 18. Negotiating with the Police Assisted Suicidal person. 19. Crisis Negotiations in the Correctional Setting. 20. Post Traumatic Stress Disorder & Traumatic Brain Syndrome. 21. Negotiating with the Extremist. Crisis Resolution Indicators. 22. Indicators of Subject Surrender. 23. Indicators of Subject Violence. Group Dynamics. 24. Group think. 25. Creative Criteria for Constructive Deviation from Crisis Negotiation Guidelines. Hostage issues. 26. Phases of the Crisis. 27. The Stockholm Syndrome. 28. What do you say to a Hostage? 29. A Hostage Psychological Survival Guide. Index.
