Description
Book SynopsisIn today's global business environment it is necessary to communicate across cultural boundaries of languages, styles, and values. This text aims to help individuals deal with different cultural practices by developing their capacity to learn culturally appropriate behaviours and actions.
Trade Review"The Scollons have long been leaders in the field of intercultural communication. Now Yuling Pan brings her extensive research and consulting experience to join with them in providing a theoretically sound, methodologically rigorous, and eminently practical approach to business communication in an international environment. Their 'three-cultures' exchange model avoids the common pitfall of binary cultural comparison, and their case history approach demonstrates the effectiveness of using multiple perspectives to address the complexity of real workplace situations. This rich and insightful book will prove invaluable to individuals working in international contexts and the trainers who prepare them, and to anyone who wants a deeper understanding of intercultural communication."
Deborah Tannen, author of I Only Say This Because I Love You "[Professional communication in international settings] is scholarly and extremely informative, yet it is also enjoyable to read with its illuminating examples...This book is a must for business people or professionsal who strive to achieve a better understanding and more effective communication in cross-cultural interactions." Language in Society
"Rich with culture-specific communication examples, the book contributes to our understanding of intercultural communication." Language Policy
Table of ContentsList of Figures.
Preface.
1.Analyzing Communication in the International Workplace.
2. The Telephone Call: When Technology Intervenes.
3. The Resumé: A Corporate "Trojan Horse".
4. The Presentation: From Dale Carnegie to Ananova the Avatar.
5. The Meeting: Action or Ratification?.
6. The Reflective View: Seeing Ourselves as Others See Us.
Appendices: Reflective Self-Assessment.
1: The Communication Display Portfolio Exchange Planner.
2: Presenting Across Cultures.
3: Suggestions for Users.
Further Reading.
References.
Index.
