Description
Book SynopsisWith escalating demands upon research and assessment growing morevaried, surveys are now used to assess and drive organizationalchange by examining company performance, customer and employeesatisfaction, empowerment, and key aspects of corporateculture.
With Organizational Surveys, you''ll learn how to:
* Drive change with surveys
* Use 360* feedback
* Set expectations of results
* Deal with ethical concerns
* Facilitate feedback, action-planning, and follow-through . . .and much more!
No other book approaches this collection''s range and specificity,or its emphasis on actual practice in organizations. It''s yourindispensible toolbox for assessment and change!
Table of ContentsForeward: Manuel London.
PURPOSES AND USES.
1. Organizational Surveys: Tools for Assessment and Research.
2. The Organizational Survey as an Intervention for Change.
3. The Role of Surveys in Transforming Culture: Data, Knowledge,and Action.
4. Driving Change Through Surveys: Aligning Employees, Customers,and Other Key Stakeholders.
5. Multisource (360-Degree) Feedback: Surveys for Individual andOrganizational Development.
THE SURVEY PROCESS.
6. Planning and Conductiing the Survey: Keeping Strategic Purposein Mind.
7. Setting Expectaions and Reporting Results: Conversations withTop Management.
8. Dealing with the Data: Collection, Process, and Analysis.
9. Applying Alternative Survey Methods.
10. Feedback, Action Planning, and Follow-Through.
SPECIAL APPLICATIONS.
11. Life in the Consortium: The Mayflower Group.
12. The Multinational Opinion Survey.
13. Linking Survey Results to Customer Satisfaction and BusinessPerformance.
14. Federal Government Surveys: Recent Practices and FutureDirections.
15. Ethical Concerns and Organizational Surveys.
