Description
Book SynopsisThis guide provides the antidote to the common tendency of conflict, giving managers, team leaders, members, and facilitators the practical support they need to battle “the nice trap” and start getting results.
Conflict naturally exists in most organizations--even in those that never make waves. In the case of the more subdued teams, author Brian Miller explains that there’s a much deeper problem going on: the conflict doesn’t go away, but instead it manifests itself in passive-aggression, mediocrity, and a molasses-like inability to get anything done.
In Nice Teams Finish Last, you will learn:
- how to hone skills such as constructive criticism,
- provide clear and honest communication,
- and discover how to lean in to the kind of conflict that drives innovation and quality without hurting feelings or creating enemies.
Clear, sharp feedback, and constructive challenges are just what teams
Table of Contents
Contents
Acknowledgments
Introduction
1. NICE Teams Are . . . Well, NICE!
2. The Opposite of NICE Is MEAN, Isn’t It?
3. The Sweet Spot Between NICE and FIERCE: BOLD
4. BOLD Principles
5. BOLD Feedback
6. BOLD Requests
7. BOLD Disagreements
8. Become BOLD
Appendix 1: NICE Team Assessment
Appendix 2: Team Member Style Assessment
Appendix 3: BOLD Conversation Assessment
Appendix 4: BOLD Feedback Planning Sheet
Appendix 5: BOLD Request Planning Sheet
Index
About the Author
