Description

  • The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace
  • Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service
  • Provides expert tips and tricks to make the software work more effectively
  • Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships
  • Author is considered one of a handful of global experts on CRM for small- and medium-sized businesses

Microsoft CRM For Dummies

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£22.49

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RRP: £24.99 You save £2.50 (10%)
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Paperback / softback by Joel Scott , Michael DeLisa

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Short Description:

The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace Discusses the key... Read more

    Publisher: John Wiley & Sons Inc
    Publication Date: 22/08/2003
    ISBN13: 9780764516986, 978-0764516986
    ISBN10: 0764516981

    Number of Pages: 384

    Non Fiction , Computing

    • Tell a unique detail about this product5

    Description

    • The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace
    • Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service
    • Provides expert tips and tricks to make the software work more effectively
    • Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships
    • Author is considered one of a handful of global experts on CRM for small- and medium-sized businesses

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