Description
Book SynopsisThe classic international bestseller, updated for the hybrid work world, including a new chapter on virtual communication.Excellent communicating skills have always been crucial to success in leadership and management rolesâand thatâs one of the reasons the first edition of this book,
Mastering Communication at Work, has been an international bestseller taught at universities and referred to by leading CEOs. In the years since it was first published, itâs been the go-to âœcommunication playbook,â helping leaders develop strategic responses and communication tactics with clear, actionable advice.
Whatâs changed in the last ten years? Well, nothingâand everything.
The fundamentals of effective communication are the same, as are many of the challenges leaders face, generation after generation. You still need to âœmatch your listenerâs tendencyâ and âœvalidate,â and you still need to guard against âœdefensiveness.â What has changed is how some of t
Table of ContentsIntroduction
Section 1. the Techniques
Chapter 1. Match Your Listener’s Tendency
Chapter 2. Manage Your Ethos
Chapter 3. Speak to Motivate
Chapter 4. Frame
Chapter 5. Validate
Chapter 6. Add Color
Section 2. the Moments That Need Your Leadership
Chapter 7. Defensiveness
Chapter 8. Meetings
Chapter 9. Delegation
Chapter 10. Feedback
Chapter 11. Presentations
Chapter 12. Hiring Interviews
Section 3. a Culture of Communication
Chapter 13. Virtual Communication
Chapter 14. Communication as a Hard Skill
Index
