Description

Book Synopsis

Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can''t. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately incivility cuts the bottom line.

In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

Mastering Civility

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    A Paperback / softback by Christine Porath

    £13.49

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    RRP £14.99 – you save £1.50 (10%)

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      Book details

      Publisher Little, Brown & Company
      Published 29 December 2016
      ISBN-13 9781478947899
      978-1478947899
      ISBN-10 1478947896
      Also in:
      Non Fiction Business, Finance & Law Business strategy

      Description

      Book Synopsis

      Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can''t. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately incivility cuts the bottom line.

      In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

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