Description
Book SynopsisWhy getting results should be every nonprofit manager's first priority A nonprofit manager's fundamental job is to get results, sustained over time, rather than boost morale or promote staff development. This is a shift from the tenor of many management books, particularly in the nonprofit world.
Table of ContentsList of Tools v
CHAPTER 1: THE JOB OF A MANAGER 1
PART 1: MANAGING THE WORK
CHAPTER 2: MANAGING SPECIFIC TASKS: BASIC DELEGATION 9
CHAPTER 3: MANAGING BROAD RESPONSIBILITIES: ROLES AND GOALS 33
CHAPTER 4: MANAGING THE “IN-BETWEEN”: BUILDING A CULTURE OF EXCELLENCE 59
CHAPTER 5: MANAGING THE DAY-TO-DAY WORK OF YOUR TEAM: STRUCTURES TO BRING IT ALL TOGETHER 67
PART 2: MANAGING THE PEOPLE
CHAPTER 6: HIRING SUPERSTARS 81
CHAPTER 7: DEVELOPING PEOPLE 121
CHAPTER 8: RETAINING YOUR BEST 147
CHAPTER 9: ADDRESSING PERFORMANCE PROBLEMS AND LETTING PEOPLE GO 155
PART 3: MANAGING YOURSELF
CHAPTER 10: EXERCISING AUTHORITY WITHOUT BEING A WIMP OR A TYRANT 187
CHAPTER 11: MANAGING YOUR TIME AND STAYING ORGANIZED 195
CHAPTER 12: MANAGING UP 215
Conclusion: Personal Qualities of a Great Manager 225
Appendix: Getting Started 227
Acknowledgments 229
About the Authors 231
A Note to Readers 232
About The Management Center 233
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LIST OF TOOLS
Tool 2.1: Delegation Worksheet 27
Tool 2.2: Sample Project Plan 28
Tool 3.1: Sample Goal Development Process 54
Tool 3.2: Sample Success Sheet: Setting Goals 56
Tool 3.3: Sample Organizational Goals 57
Tool 4.1: Sample Statement of Core Values 66
Tool 5.1: Sample Check-In Meeting Agenda 76
Tool 5.2: Sample Check-In Success Sheet 77
Tool 6.1: Sample Job Posting 99
Tool 6.2: Sample Talent List 101
Tool 6.3: Sample Worksheet for Building the Applicant Pool 102
Tool 6.4: Sample Rejection E-Mails 104
Tool 6.5: Sample Job Simulation Exercises 105
Tool 6.6: Sample Interview Preparation E-Mail 107
Tool 6.7: Sample Interview Questions 108
Tool 6.8: Sample Interview Outline 110
Tool 6.9: Sample Reference Check Questions 114
Tool 6.10: Sample Orientation Outline 116
Tool 7.1: Feedback Worksheet 134
Tool 7.2: Sample 2 × 2 Feedback Form 135
Tool 7.3: Sample Completed Evaluation Form for a Corrective Assessment 136
Tool 7.4: Sample Completed Evaluation Form for a Strong Assessment 141
Tool 8.1: Sample Retention Chart 153
Tool 9.1: Sample Progressive Discipline Policy 175
Tool 9.2: Sample Script for Informal Performance Warning 176
Tool 9.3: Sample Formal Performance Warning in Writing 178
Tool 9.4: Sample Firing Script 180
Tool 9.5: Sample Coaching-Out Script 181
Tool 11.1: Sample Daily List 212
Tool 11.2: Sample Weekly-Plus List 213
Tool 12.1: Sample Division of Labor Plan 223 ?
