Description
Book SynopsisPat Wellington is an internationally recognised management consultant with over 20 years of experience. She has facilitated assignments in blue chip organizations such as Canon and Coca Cola, healthcare providers including the St Martins and Nuffield Hospitals, United Nations agencies in Rome and Geneva, and government bodies in the UK, the Gulf and South East Asia. She is also the author of
Effective Customer Care, published by Kogan Page.
Table of Contents
- Chapter - 01: Setting the scene;
- Chapter - 02: Back to basics – the fundamentals of working in teams;
- Chapter - 03: Setting up a new team;
- Chapter - 04: Managing the team once formed – motivation and performance management;
- Chapter - 05: Managing the team once formed – communication, meetings, influencing and projects;
- Chapter - 06: Taking over as manager of an established team;
- Chapter - 07: Problems in the team;
- Chapter - 08: Leading the virtual team;
- Chapter - 09: The future for teams
