Description
Book SynopsisDraws on the latest research to show how groups can function more effectively to achieve the full potential of group work. For leaders and group supervisors as well as members of teams, boards, task forces, and other groups. Offers a clear vision of what makes groups work.
Trade Review"Zander's authority is established and highly respected... the book is well-written and readable."
Table of Contents1. Introduction: What Makes a Group Effective?
Part One: Effective Groups
2. Choosing Clear, Challenging, Measurable Goals
3. Strengthening the Desire for Group Success
4. Improving the Group Decision-Making Process
5. Communicating Effectively Among Colleagues
6. Establishing Standards That Support Group Customs, Goals, andValues
7. Fostering Harmony Among Members
Part Two: Effective Group Members
8. Developing and Exercising Personal Power
9. Becoming an Agent of Influence
10. Responding to the Influence of Others
Part Three: Working Effectively with Other Groups
11. Understanding the Origins of Intergroup Conflicts
12. Resolving Conflicts Between Groups
13. Conclusion: Evaluating and Improving Group Operations
