Description
Book Synopsis''Coleman and Ferguson have done something remarkable: they''ve written an evidence-based book on the complex topic of conflict and made it easy to read, easy to understand, and, best of all, easy to use. A genuine winner'' Robert B. Cialdini, author of Influence: The Psychology of Persuasion
A PRACTICAL GUIDE TO NAVIGATING WORKPLACE CONFLICTS
Work conflict is risky. It can go bad and poison employee health, work relationships and organizational climates, or it can go well and help to energize problem solving, innovation and bottom-line effectiveness. Managing conflicts up and down the chain of command at work can be particularly treacherous, as power differences complicate conflicts and constrain response options. Organizations are rife with stories of executives and managers who abuse their power, employees who overstep their authority, and the resulting conflicts that get stuck in downward spirals.
When people find themselves in conflic
Trade Review
Coleman and Ferguson have done something remarkable: they've written an evidence-based book on the complex topic of conflict and made it easy to read, easy to understand, and, best of all, easy to use. A genuine winner * Robert B. Cialdini, author of Influence: The Psychology of Persuasion *
An innovative and practical look at how to navigate everyday disagreements to reach your goals, serving up examples of best practices drawn from the authors' decades of experience helping others cope with conflict, power, and change * Lawrence Susskind, cofounder, Program on Negotiation at Harvard Law School *
Managers who try to suppress conflict not only make things worse, but also stifle opportunities for creative problem solving. Making Conflict Work should be essential reading for all managers * Michael Wheeler, retired professor, Harvard Business School, and author of The Art of Negotiation *
