Once you've started agree the goals, understand the change curve and what you can do to make
Table of Contents
Introduction: Why making change happen is so important
What to do before you start
Chapter 1: What do you mean by 'done'?
Chapter 2: Aim for A+ and you will get an A
Chapter 3: How to plan for successful change - Hooks
Chapter 4: How to plan for successful change - Change Pieces
Chapter 5: How to plan for successful change - Re-estimation
Chapter 6: Always think of getting more.
Chapter 7: Understand the emotional bank account
Chapter 8: The personal touch
What to do when you start
Chapter 9 : How to describe change
Chapter 10: Agreeing on A
Chapter 11: Start with a big rock in the pond
Chapter 12: The change curve
Chapter 13: Writing great change communications
Chapter 14: A simple change plan
What to do in the middle
Chapter 15: How it feels in the middle
Chapter 16: Little celebrations
Chapter 17: Closing the gate behind people
Chapter 18: Agreeing what is agreed and agreeing what is not agreed
What to do at the end
Chapter 19: Focusing on the middle and not the end (yet)
Chapter 20: How to deal with ‘not nice change’
Chapter 21: The signs of failure
Chapter 22: Golden rules of starting again
