Description

Book Synopsis
Level 3: Customer Service Specialist has been designed and written to support those studying for the Level 3 Customer Service Specialist Apprenticeship and also the Level 2 Customer Service Practitioner Apprenticeship and other, similar, Level 2/3 Diplomas and Certificates in Customer Service. The book covers the theories and hypotheses covered in the syllabus of the qualifications and explains them in a plain and straightforward manner. The book is designed to match the modules of study in the apprenticeship standard and therefore make selective study very straightforward. It is also intended that this book will become a valuable point of reference not only whilst studying for an apprenticeship, but also afterwards, with many areas of support and guidance appropriate and relevant to a career in Customer Service after the qualification has been achieved.

Level 3: Customer Service Specialist

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    A Paperback / softback by Tim Webb

    £23.50

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      Book details

      Publisher The Choir Press
      Published 31 March 2022
      ISBN-13 9781789632866
      978-1789632866
      ISBN-10 1789632862
      Also in:
      Customer services Industrial or vocational training

      Description

      Book Synopsis
      Level 3: Customer Service Specialist has been designed and written to support those studying for the Level 3 Customer Service Specialist Apprenticeship and also the Level 2 Customer Service Practitioner Apprenticeship and other, similar, Level 2/3 Diplomas and Certificates in Customer Service. The book covers the theories and hypotheses covered in the syllabus of the qualifications and explains them in a plain and straightforward manner. The book is designed to match the modules of study in the apprenticeship standard and therefore make selective study very straightforward. It is also intended that this book will become a valuable point of reference not only whilst studying for an apprenticeship, but also afterwards, with many areas of support and guidance appropriate and relevant to a career in Customer Service after the qualification has been achieved.

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