Description

Book Synopsis

Take Care of Your Customers--or Someone Else Will!

Legendary Service

Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and athriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees.

Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. AlthoughFerguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she

Legendary Service The Key is to Care

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    RRP £18.99 – you save £1.90 (10%)

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    A Hardback by Ken Blanchard, Victoria Halsey, Kathy Cuff

    7 in stock

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      View other formats and editions of Legendary Service The Key is to Care by Ken Blanchard

      Publisher: McGraw-Hill Education - Europe
      Publication Date: Publication Date: 16/05/2014
      ISBN13: 9780071819046, 978-0071819046
      ISBN10: 0071819045
      Also in:
      Business and Management

      Description

      Book Synopsis

      Take Care of Your Customers--or Someone Else Will!

      Legendary Service

      Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and athriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees.

      Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. AlthoughFerguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she

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