Description
Book SynopsisKey Account Management Excellence in Pharma & Medtech is designed to help life sciences practitioners develop and execute innovative and effective key account management (KAM) strategies and capabilities. Pharmaceutical and medtech companies are increasingly pursuing KAM in response to the rapid rise of large, sophisticated and complex healthcare provider and payer systems and groups. Those that invest the time to get KAM right will protect their business and grow with these rising customers.
This book is groundbreaking in both its scope and its tailoring of leading KAM practices specifically for life sciences. The central theme is that key account management is an organization-wide business strategy, not just a role or a sales-specific initiative. KAM is a strategy focused on providing unique offerings and value through an orchestrated, cross-functional, go-to-market model designed specifically to address the needs and engagement preferences of a unique segment of cu
Trade Review
"A truly holistic approach to KAM—one that the pharma and medtech industries desperately need."
Mitch Payne, Global Head, Value and Access Excellence at Novartis Oncology
"Pharma and medtech finally get their own KAM/SAM ‘bible’ with unique and relevant insights."
Dino Bertani, Executive Director, International Strategic Account Management at AbbVie
"A 'KAM blueprint must' for life sciences leaders at the critical juncture of shaping versus reacting to their future."
Barbara Ruhland, Head of Strategic Accounts & Channel Management, US Radiology at Bayer
"This thought leadership has been an invaluable playbook that I have read and reread to guide our progress."
Todd Burgess, Global Key Account Manager Capabilities Leader at Merck
"A terrific resource for SAM leaders in any industry—one I wish I had during my time at Schneider Electric."
Harvey Dunham, Managing Director, Strategy and Marketing at Strategic Account Management Association
"One of the most comprehensive books to date on the topic of SAM... it uniquely addresses SAM in life sciences... I believe this book should be a 'must read' for any life sciences leader, account manager or cross-functional team member responsible for supporting SAM strategies and capabilities."
Denise Freier, President and CEO, Strategic Account Management Association
Table of Contents1. KAM is a business strategy, not a role 2. The rise of the organized customer and KAM in healthcare 3. Where to play: Key account segmentation and selection 4. Value strategy: Evolving from basic offerings to advanced solutions 5. KAM organization design: Form follows function 6. Executive alignment and engagement: It’s make or break for life sciences KAM programs 7. KAM Program Office: Marshalling the internal support required for results 8. The long and short of KAM metrics 9. Customer engagement process: The secret to agile execution 10. Bringing value to account planning and management 11. Context is king: Laying the foundation for a comprehensive KAM talent strategy 12. The unique learning journey required for KAM 13. Key account manager incentive compensation: Aligning to strategic objectives 14. Why technology is critical for breathing life into KAM 15. KAM in the U.S. versus Europe: Are we headed to the same place? 16. The future of KAM in life sciences
