Description



Table of Contents
Preface Acknowledgments

1. Quality: A Continuing Revolution

2. How to Think About Quality

3. Quality Improvement

4. Quality Planning

5. Quality Control

6. Strategic Quality Management (SQM)

7. Operational Quality Management

8. The Work Force and Quality

9. Motivation for Quality

10. Training for Quality

Epilogue

Glossary

References

Index

Juran on Leadership For Quality

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A Paperback by J. M. Juran

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    View other formats and editions of Juran on Leadership For Quality by J. M. Juran

    Publisher: Simon & Schuster
    Publication Date: 5/9/2003 12:00:00 AM
    ISBN13: 9780743255776, 978-0743255776
    ISBN10: 0743255771

    Description



    Table of Contents
    Preface Acknowledgments

    1. Quality: A Continuing Revolution

    2. How to Think About Quality

    3. Quality Improvement

    4. Quality Planning

    5. Quality Control

    6. Strategic Quality Management (SQM)

    7. Operational Quality Management

    8. The Work Force and Quality

    9. Motivation for Quality

    10. Training for Quality

    Epilogue

    Glossary

    References

    Index

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