Description

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

IT Service Management: Support for your ITSM Foundation exam

Product form

£34.99

Includes FREE delivery
Usually despatched within 3 days
Paperback / softback by John Sansbury , Ernest Brewster

1 in stock

Short Description:

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition... Read more

    Publisher: BCS Learning & Development Limited
    Publication Date: 21/03/2016
    ISBN13: 9781780173184, 978-1780173184
    ISBN10: 1780173180

    Number of Pages: 226

    Description

    Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

    Recently viewed products

    © 2024 Book Curl,

      • American Express
      • Apple Pay
      • Diners Club
      • Discover
      • Google Pay
      • Maestro
      • Mastercard
      • PayPal
      • Shop Pay
      • Union Pay
      • Visa

      Login

      Forgot your password?

      Don't have an account yet?
      Create account