Description
Book SynopsisInterviewing in a Changing World offers students the broadest coverage of interviewing available today by including several unique interview situations. Students begin to develop a better understanding of how to utilize strong interviewing skills in several different settings, as this text demonstrates that interviewing techniques differ in accordance with varying situations and contexts. The Second Edition covers employment contexts such as job interviews, persuasive interviews, performance and appraisal interviews, as well as media interviews on radio, television, newspapers, and political reporting. There are two full chapters on research, including interviewing skills needed for both qualitative and quantitative research. The book covers several unique interviewing situations that are on the cutting edge of communication research with an interview with a professional from the field and multiple sidebars on related theoretical and applied issues within each chapter.
Table of ContentsSECTION 1: INTRODUCTION
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- The Basics of Interviewing
I. Types of Interviews
A. Workplace Interviews
B. Informational Interviews
C. Interrogations
D. Health Interviews
II. Phases in the Interview Process
A. Preparation
B. Opening
C. Q & A
D. Closing
III. Techniques for Interviews
A. Question Sequence
B. Verbal Tools
1. Types of Questions
2. The Use of Silence
C. Monitoring
D. Feedback
V. Interview Structure
VI. Interviewer/Interviewee Relationship
VII. Nonverbal Issues in the Interview
VIII. Summary
SECTION 2: INTERVIEWING IN THE ORGANIZATIONAL SETTING
2. The Employment Interview: The Employer’s Perspective
I. The Purpose of Job Interviews
II. The Interviewer’s Preparation
A. Assessing the Organization’s Needs
B. Advertising the Position
C. Filtering the Applicants
III. Conducting the Interview
A. Assessing Capability
B. Assessing Work Ethic
C. Assessing Interpersonal Maturity
IV. The Behavioral Interview
V. Varying by Employment Purpose
VI. The Resume Probe
VII. Puzzle-Based Interviews
VIII. The Legal Side of Employment Interviews
IX. Summary
3. The Employment Interview: The Job Applicant’s Perspective
I. Starting the Process
II. Resumes
A. What to Do
B. What Not to Do
III. Cover Letters
IV. Preparing for the Interview
V. Summary
4. Online Employment Interviews: Changing the Game
I. The Online Process: First the Ad and then the Interview
II. On-line Interviews
III. Nailing the Online Interview
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- Preparation & Practice
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- Technology and set-up
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- The Interview
IV. Follow-up
V. Summary
5. Performance Appraisal and Exit Interviews
I. Purposes of Appraisal Interviews
II. Levels of Assessment
III. Legal Issues
A. Discrimination
B. Harassment
IV. Common Problems with Appraisal Interviews
A. Problems with Reliability
B. Problems with Validity
V. Methods of Performance Appraisal
A. Management by Objectives.
B. Behavioral Evaluations
C. Forced Rankings
VI. Improving Performance Appraisals
VII. Employee Responses
VIII. The Exit Interview
IX. Summary
SECTION 3: INTERVIEWING IN THE MEDIA
6. Newspaper Interviews
I. The Priority of Accuracy
II. The Interview Process
III. Types of Journalistic Interviews
A. News/Features Interviews
B. Press Conferences
C. Roundup Interviews
D. Reluctant Sources
IV. Levels of Confidentiality
V. Summary
7. Interviews on Radio and Television
I. The Sound Bite
II. Types of Broadcast Interviews
A. Live Interviews
B. Spot Interviews
C. Public Official Interviews
D. Celebrity Interviews.
III. Tricks of the Trade
IV. The Other Side of the Microphone
V. Checkbook Journalism
VI. Summary
8. Interviews in the Political Arena
I. The Press Secretary
II. Media Interviews
A. Newspaper Interviews
B. Broadcast Interviews
III. Spin Doctors
A. Priming
B. Framing
C. Word Choice
IV. Sunday News Shows
V. Campaign Debates
VI. Legislative Hearings
VII. Summary
SECTION 4: RESEARCH INTERVIEWS
9. Qualitative Research Interviews
I. In-Depth Interviews
A. Retrospective Interviews
B. Known Associates Interviews
C. Field Interviewing
D. Extended Telephone Interviews
II. Focus Groups
III. Participant-Observation Research
IV. Data Analysis
V. Ethical Questions
VI. Summary
10. Quantitative Research Interviews
I. Public Opinion Surveys
II. The Polling Process
A. Questionnaire Development
B. Sampling
C. Interviewing
III. What Can Go Wrong
IV. Intercept Interviewing
A. Mall Intercepts
B. Exit Polling
C. Convenience Interviews
D. Mystery Shoppers
V. The Ethics of Audience Analysis
VI. Pseudo-Polling
VII. Summary
11. Oral History Interviews
I. Elements of Oral History
A. Background Research
B. Technical Preparations
C. The Oral Interview
D. The Written Transcript
E. Back to the Library
F. More Interviews
G. Editing the Narrative
II. Oral History for Academic Research
III. Oral History as a Narrative of Family History
IV. Things to Consider
V. Summary
12. Interviews in Context
I. Forensic Interviewing
A. Police Interviews
B. Lawyer Interviews
II. Medical Interviews
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- Functions of Medical Interviews
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- Barriers to Effective Medical Interviews
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- Types of Medical Interviews
The Reverse Interview: What the Patient Should Ask the Doctor
