Description
Book SynopsisThe primary purpose of this book is to demonstrate how proven quality assurance tools and methods that have been applied successfully in the manufacturing and service industries for the past 20 years can be applied in the testing industry. It defines what is meant by the term quality in testing and reviews how three business process concepts â standards, process planning and design, and continuous improvement â can be used to improve the way in which tests are designed, administered, scored and reported so that errors can be eliminated.
Table of ContentsForeword
Preface
Acknowledgments
Part One: The Quality Model
1. The Risks and Costs of Poor Quality in Testing, Cheryl L. Wild
2. A Framework for Testing Industry Quality Improvement, Rohit Ramaswamy
Part Two: Leadership
3. Leadership in Testing, Richard C. Smith
Part Four: Standards
4. Standards in the Testing Industry, Cheryl L. Wild and Joan E. Knapp
5. The Value of Accreditation, Roger L. Brauer
6. An International Case Study of Accreditation, Peter Kronvall
7. Accreditation in the Certification and Licensing Sector of the Testing Industry: Current Status and Future Possibilities: Sharon M. Goldsmith and Michael Rosenfeld
8. Quality Systems for Testing, Marten Roorda
Part Four: Design and Planning
9. Designing Error-Free Processes, Rohit Ramaswamy
10. Transitioning Between Testing Contractors, Charles A. DePascale
11. Department of Education Perspective on Effective Vendor Relations, Judson Tumer
12. Project Management and CBT Implementation: A Decision-maker’s Guide, Noel Albertson
Part Five: Monitoring and Improvement
13. Process Management in the Testing Industry, Rohit Ramaswamy
14. Six Sigma in Testing, David O. Anderson
15. Using Data Forensic Methods to Detect Cheating, David Foster, Dennis Maynes and Bob Hunt
16. Detecting Exposed Test Items in Computer-Based Testing, Ning Han and Ronald Hambleton
17. From Independent to Integrated Systems, Richard Dobbs and Stuart Kahl
Part Six: The Future of Quality in the Testing Industry
18. Next Steps in Improvement Quality in Testing, Cheryl L. Wild and Rohit Ramaswamy
Contributors
Index
