People m
Trade Review
This practical guide to Improving Productivity and Service in Depot Businesses is a must read for any operations manager wanting to improve their professional skills. Colin is undoubtedly the most accomplished operations leader I have ever worked with, and his guide is full of practical tips and tools to help hone and enhance operational management expertise.
-- David Taylor-Smith, MBE, FRGS, Portfolio Chairman, and former FTSE 100 Board Director
The author enables you to clearly understand straightforward methodologies that can be applied piecemeal or holistically, and which will improve operational efficiency. Having applied some of the techniques referenced in the book, I recommend this book and the content.
-- Warren Edmondson, CEO, The Safegroup Ltd. UK
I worked with Colin on a successful business turnaround implementing some of the principles included in this book; the project was a success, and the business continues to perform well.
-- Aiden Harper. BA. M.MUS. MD Ireland
Improving productivity and service in depot businesses, provides invaluable tried and tested methodologies and practical tools and techniques. Applied correctly they have the ability to transform the performance of a business. The benefits gained from managing non-productive hours were transformational for the business I managed. The techniques described in the operating rhythm (drumbeat) chapter are applicable in any business and is something I still utilise at an executive level.
-- Kevin O'Connor MBA, CEO
I had the opportunity to work with Colin on an important operational project in Colombia, we applied some of the principles presented in the book and achieved strong results. This book is a must for any professional or student working in operations.
-- Claudio Enrique Pita Garcia. University of Politecnico Grancolumbiano. Columbia
Table of Contents
Preface. Acknowledgements. About the Author. 1 People Management. 2 Fleet Management. 3 Route Scheduling. 4 Minimising Non-Productive Hours. 5 Driver Debrief. 6 Customer Service. 7 Managing Complaints. 8 KPIs, the Balance Scorecard, and Basic Financial Models. 9 The Management Operating Rhythm (Drumbeat). 10 Operational Health and Safety. 11 Continuous Improvement. 12 The Depot Manager Cadre. Glossary. Index.
