Description
Book SynopsisIn
Human Factors in Project Management, author Zachary Wonga noted trainer and acclaimed leader of more than 250 project teamsprovides a summary of people-based managementskills and techniques that can be applied when working in a team environment. This comprehensive resource brings together in one book new and current models in team motivation and integrates the most significant concepts in team motivation and behaviors into a single set of principles called Human Factors. Wong shows how these factors can be applied to the most challenging issues facing project managers today including
- Motivating a diverse workforce
- Facilitating team decisions
- Resolving interpersonal conflicts
- Managing difficult people
- Strengthening team accountability
- Communications
- Leadership
Table of ContentsAcknowledgments vii
The Author xi
Introduction 1
One Emergence of Human Factors 11
Two Human Factors and Team Dynamics in Project Management 17
Three Key Elements of Team Performance: Content 27
Four Key Elements of Team Performance: Process 37
Five Key Elements of Team Performance: Behavior 69
Six Secrets of Managing the Three Key Elements 91
Seven Key Stages of Team Development 111
Eight Moving the Team Forward: Facilitation Techniques 125
Nine Personal Space 149
Ten Team Conflicts 191
Eleven How Conflicts Affect Personal Space 207
Twelve Expanding Your Space 223
Thirteen Managing Good and Bad Behaviors 247
Fourteen Raising Your Game 265
Fifteen Those Who Break Through Will Never Go Back 285
Sixteen Hearts and Minds of Human Factors 303
Seventeen Personal Leadership: Putting It All Together 323
Epilogue 341
References 343
Index 345
