Description

Book Synopsis

Like the international bestseller Who Moved My Cheese?, Hug Your Customers is powerful through its simplicity. Jack Mitchell is CEO of Mitchells - a clothes store and one of the most successful small businesses in America. This family-run business has built extremely healthy profit margins in a tough retail market through a most refreshing approach to sales - hug your customers! In other words: if there is one key to a successful business then it is happy customers and companies who go the extra mile enjoy the extra profits.

From small independent businesses to established conglomerates, Hug Your Customers is an invaluable and fun tool for ensuring repeat business and outstanding results.

Hug Your Customers

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    A Paperback / softback by Jack Mitchell

    £11.69

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    RRP £12.99 – you save £1.30 (10%)

    Order before 4pm today for delivery by Fri 11 Sep 2026.

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      Book details

      Publisher Penguin Random House Group
      Imprint Penguin Books Ltd
      Published 4 March 2004
      ISBN-13 9780141015224
      978-0141015224
      ISBN-10 0141015225
      Also in:
      Business, Finance & Law Customer services

      Description

      Book Synopsis

      Like the international bestseller Who Moved My Cheese?, Hug Your Customers is powerful through its simplicity. Jack Mitchell is CEO of Mitchells - a clothes store and one of the most successful small businesses in America. This family-run business has built extremely healthy profit margins in a tough retail market through a most refreshing approach to sales - hug your customers! In other words: if there is one key to a successful business then it is happy customers and companies who go the extra mile enjoy the extra profits.

      From small independent businesses to established conglomerates, Hug Your Customers is an invaluable and fun tool for ensuring repeat business and outstanding results.

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