Description
Book SynopsisAn efficient and cost-effective HR function is essential to the successful running of any organization. And yet for many businesses it is impossible or costly to have HR staff in every office. This is particularly true for companies who have many branches, such as banks and building societies. So what are they to do? Increasingly they are turning to shared services by creating a unit within the organization that typically undertakes personnel administration and basic operational support. This may be delivered to managers and employees through some combination of call centre, personal contact or intranet. Creating a shared services centre enables the HR function to redefine its relationship with its stakeholders. It can become more of a strategic player and make a more business-focused contribution. This book explains what shared services are and what they look like for the HR function. It describes why organizations opt for shared services and what activities are included. It sets o
Trade Review'This is a useful book because it provides new perspectives on the organizational experiences of shared services.' People Management Website 'This book covers a lot of ground in 152 pages, giving the reader a thorough overview without getting bogged down in detail. And as such it is a valuable source of information for anyone challenged with investigating the viability of a share service approach...a worthwhile investment.' Personnel Today
Table of ContentsContents: What are HR shared services?; Why introduce HR shared services?; The big design decisions; How to introduce shared services: the process steps to take; The process of outsourcing; Implementation; Monitoring performance and evaluation; Case study: The Royal Bank of Scotland Group; Pitfalls and solutions; References; Index.
