Description

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Good Services: How to Design Services That Work

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£17.99

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Paperback / softback by Louise Downe

3 in stock

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Service design is a rapidly growing area of interest in design and business management. There are a lot of books... Read more

    Publisher: BIS Publishers B.V.
    Publication Date: 10/02/2020
    ISBN13: 9789063695439, 978-9063695439
    ISBN10: 9063695438

    Number of Pages: 224

    Non Fiction , Business, Finance & Law

    Description

    Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.

    A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

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