Description

Book Synopsis
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Good Services: How to Design Services That Work

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    £16.19

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    RRP £17.99 – you save £1.80 (10%)

    Order before 4pm today for delivery by Wed 17 Jun 2026.

    A Paperback / softback by Louise Downe

    15 in stock

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      Publisher: BIS Publishers B.V.
      Publication Date: 10/02/2020
      ISBN13: 9789063695439, 978-9063695439
      ISBN10: 9063695438
      Also in:
      Business, Finance & Law Business strategy Hospitality and service industries

      Description

      Book Synopsis
      Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.

      A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

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