Description
Book SynopsisWhether in the classroom or on the job, this book will provide its users with the means for focused action plans. Like the food service operations which they are designed to measure, the checklists are organized to follow a flow ranging from the front of the house to the back of the house and up to the top of the house, covering all relevant procedures from food and beverage service to product handling to general administration. Modern issues such as cultural diversity, guest relations, food safety and sanitation, and energy management have been incorporated into the checklists. Another incredibly useful tool is a sample Shopper?s Report. Usually in the domain of classified information, this one form alone may be worth the cost of the book to students, consultants, and operators. There is a lot to like in this book, but the section that I particularly appreciate is on how to orient and train new employees. Since checklists specify exactly which procedures should be followed, and often
Table of ContentsPartial table of contents:
All About Checklists.
CHECKLISTS FOR BASIC FOOD SERVICE MANAGEMENT FUNCTIONS.
Basic Management: Principles of Planning.
Basic Management: Principles of Coordinating.
Basic Management: Principles of Directing.
Basic Management: Principles of Evaluation.
PRODUCT CONTROL PROCEDURES.
Product Purchasing.
Product Storing and Issuing.
Product Service.
LABOR CONTROL PROCEDURES.
Employment and Personnel Management Practices.
OTHER RESOURCE CONTROL PROCEDURES.
Personal Time Management Procedures.
Management of Money.
OTHER SUPERVISION ACTIVITIES.
Personal Decision-Making Principles.
Managing Informal Groups.
Managing Employee Discipline.
Performance Appraisal.
Financial Management (Accounting).
Evaluation of Communication.
Orientation Topics (Initial Training and Handbook).
FOOD SERVICE MANAGEMENT PRIORITIES.
Guest Relations.
Safety.
Electronic Data Machine (Cash Register).
Bartender Control Procedures.
PROPERTY EVALUATION PROCEDURES.
Operational Review (Institutional Food Services).
Appendix.
