Description
Book SynopsisTable of ContentsIntroduction: What is Enduring | What is New | Keeping it Simple xi
Chapter 1 A Consultant by Any Other Name 1
Part 1 Fundamentals 11
Chapter 2 Techniques Are Not Enough 13
Chapter 3 Being Right–Really 25
Chapter 4 Flawless Consulting 41
Part 2 Entry and Contracting 53
Chapter 5 Contracting Overview 55
Chapter 6 The Contracting Meeting 69
Chapter 7 Some Nuances of Contracting 87
Chapter 8 Some Agonies of Contracting 97
Chapter 9 The Internal Consultant's Dilemma 117
Part 3 More Fundamentals 125
Chapter 10 Understanding Resistance 127
Chapter 11 Dealing with Resistance 145
Chapter 12 Technology: A Marriage of Myth, Convenience, and the Virtual Hour 155
Part 4 Discovery and Underlying Concerns 163
Chapter 13 From Diagnosis to Discovery 165
Chapter 14 Whole-System Discovery 177
Chapter 15 Discovering Gifts, Capacities, and Acting on What We Know 183
Part 5 Analysis and the Decision to Act 203
Chapter 16 Focusing on the Picture 205
Chapter 17 Preparing for Feedback 217
Chapter 18 Managing the Meeting for Action 225
Part 6 Engagement and Implementation 239
Chapter 19 Implementation 241
Chapter 20 The Structures of Engagement 249
Part 7 Extension, Recycle, or Termination 263
Chapter 21 Transformation Will Not Be Televised, Livestreamed, or Managed 265
Online Appendix: Handy Checklists You Can Use 275
Further Reading 277
Acknowledgments 279
About The Author 283
Index 285
