Description
Book SynopsisTable of ContentsList of Abbreviations xxv
Introduction xxxiii
1 History of Facilities Management 1
2 Key Drivers of Facilities Management 11
3 Activities in Facilities Management 23
4 Delivering Facilities Management – Strategy 29
5 Outsourcing 43
6 Financial Management 48
7 Property and Estates Management 84
8 Property Legislation and Leases 99
9 Developing New Buildings 119
10 Project Management 147
11 Space Management 160
12 Workplace and Accommodation Management 192
13 Procurement 198
14 Contracts and Contract Management 214
15 Legislation 227
16 Legislation Affecting Facilities Management Activities 237
17 Fire Safety and Legislation 254
18 Electrical Supplies and Electrical Safety 277
19 Accessibility and Inclusive Built Environments 287
20 First Aid at Work 296
21 Asbestos 304
22 Water Supplies and Water Safety 313
23 Construction (Design and Management) Regulations 334
24 Business Continuity 344
25 Maintenance – Definitions and Strategies 357
26 Mechanical and Electrical Systems and Their Maintenance 371
27 Information and Communications Technology 392
28 Grounds and External Areas 412
29 Fabric Maintenance 437
30 Energy Management 444
31 Front of House 468
32 Housekeeping and Cleaning Services 484
33 Security Management 506
34 Customer and Stakeholder Relations 524
35 Waste Management 538
36 Catering and Hospitality Services 556
37 Quality Management 575
38 Document Management Services 592
39 Sustainability and Environmental Issues 606
40 Management of the Facilities Management Function 632
Index 653
