Description
Book SynopsisEverything Counts! is an execution strategy for inspiring excellence and driving exceptional results.
Too many people and organizations are mired in a mediocrity of their own making. They focus their attention and efforts on getting the big things right, but they ignore the little things that often make a big difference. As a result, reputations are damaged, brands diluted, and loyalty is lost by blatant disregard for the small stuff which negatively impacts the customer experience. For years, we''ve been taught not to sweat the small stuff, but in the real world of business, Everything Counts.
Everything Counts is a call to greater awareness and with awareness comes a responsibility to raise the performance bar. It offers a powerful operating philosophy that will steer your organization to reach higher levels of growth, productivity, and performance. From the smallest customer contact to the most minute details of product quality, the little things add up to a
Trade Review
"Two words, one powerful philosophy. Everything Counts! is a must- read if there ever was one!"—Ivan R. Misner, PhD, founder and Chairman, BNI (Business Network International)
"Gary Ryan Blair is a man on a mission to inspire, promote, and celebrate excellence. You simply must read this book!"—Les Brown, New York Times bestselling author of Live Your Dreams
"A must-read for anyone who values quality and customer service....Everything Counts! is a road map to excellence for professionals, entrepreneurs, entertainers, and everyday folks."—Charmaine Russo, Manager, IBM Corporation
"Paying attention to the small stuff makes a huge difference. Everything Counts! provides a simple, transparent, and powerful execution strategy that works. I highly recommend it!"—Harry Paul, coauthor of Fish!: A Remarkable Way to Boost Morale and Improve Results
"Every once in a while, a book comes along that delivers a transformational message appropriate for the boardroom, classroom, locker room, and living room. Everything Counts! is that kind of book. It is a treasure that can and should be enjoyed by all."—Andy Andrews, New York Times bestselling author of The Traveler's Gift and The Noticer
"Everything Counts! is a great find and must-read. It superbly achieves the goal of providing a road map to excellence, both for individuals and organizations. But the true genius of the book is its universal relevance, as it combines a highly effective commonsense approach with frank guidance to enhance results in all areas of life."—Bill Bartmann, Billionaire Business Coach
Table of ContentsForeword xii
Acknowledgments xv
Introduction xvii
Professional Strategies 1
1 Every Detail Counts 3
2 Commitment Counts 8
3 Leadership Counts 13
4 Focus Counts 18
5 Consistency Counts 23
6 Boldness Counts 28
7 Quality Counts 32
8 Planning Counts 37
9 Vision Counts 42
10 Teamwork Counts 47
11 Ethics Count 52
12 Goal Setting Counts 57
13 Innovation Counts 62
14 Rewards and Recognition Count 67
15 Every Customer Counts 72
16 Energy Management Counts 77
17 Speed Counts 82
18 Lifelong Learning Counts 87
19 Networking Counts 92
Personal Strategies 97
20 Character Counts 99
21 Common Sense Counts 104
22 Excellence Counts 108
23 Every Choice Counts 113
24 Passion Counts 117
25 Perseverance Counts 122
26 Courage Counts 126
27 Patience Counts 131
28 Humility Counts 135
29 Self-Discipline Counts 140
30 Etiquette Counts 145
31 Optimism Counts 149
32 Health Counts 154
33 Gratitude Counts 158
34 Reputation Counts 163
35 Personal Development Counts 168
36 Sustainability Counts 173
37 Your Legacy Counts 179
38 Loyalty Counts 183
Universal Concepts 189
39 Truth Counts 191
40 Joy Counts 196
41 Simplicity Counts 201
42 Inconvenience Counts 206
43 Diversity Counts 211
44 Failure Counts 216
45 Sportsmanship Counts 221
46 Resiliency Counts 226
47 Fundamentals Count 230
48 Every Dollar Counts 235
49 Every Vote Counts 240
50 Contribution Counts 245
51 History Counts 250
52 Peace Counts 255
Top Ten Reasons to Visit EverythingCounts.com 259
About the Author 261
Index 263
