Table of Contents
PART ONE: Management and Managers
Chapter One: The Management Process Today
Appendix: History of Management Thought
Chapter Two Values, Attitudes, Emotions, and Culture: The Manager as a Person
PART TWO: The Environment of Management
Chapter Three: Managing Ethics and Diversity
Chapter Four: Managing in the Global Environment
PART THREE: Planning, Decision Making, and Competitive Advantage
Chapter Five: Decision Making, Learning, and Creativity
Chapter Six: Planning, Strategy, and Competitive Advantage
PART FOUR: Organizing and Change
Chapter Seven: Designing Organizational Structure
Chapter Eight: Organizational Control and Change
PART FIVE: Leading Individuals and Groups
Chapter Nine: Motivation
Chapter Ten: Leaders and Leadership
Chapter Eleven: Effective Team Management
Chapter Twelve: Building and Managing Human Resources
PART SIX: Controlling Essential Activities and Processes
Chapter Thirteen: Effective Communication
Chapter Fourteen Operations Management: Managing Operations and Processes
