Description
Book SynopsisDavid Miller is the chairman and founder of Changefirst, a global training and consulting organization which specialises in change management. He has helped organizations successfully implement major change for the last 25 years, initially as a senior executive for American Express and more recently with clients ranging from HSBC, BT, Roche Pharmaceuticals and The Linde Group.
Audra Proctor has over twenty years' experience in multi-industry and international change execution. She is a regular speaker at public speaking and client events and currently manages global relationships for Changefirst where she leads continued research and development.
Trade Review"This book is a great guide for organisations wanting to create enterprise-wide change management capabilities. I have really enjoyed the book both from a professional and practical perspective but also as a well written academic account" * Chris Howarth, Global Head Talent & Organisation Performance, Novartis *
"Rich in experience-based insights, practical frameworks and tools, the book will equip change leaders to build their organizations' resilience and internal capabilities to sustain change in an increasingly dynamic environment." * Dr Linda Holbeche, author, researcher and consultant, visiting professor at Cass Business School and adjunct professor at Imperial College, London *
"David and Audra capture the essence of effective change implementation, from its messy, emotional, subjective focuses to creating contexts and processes to drive successful change implementation." * Rob Lourey, Group General Manager, Human Resources at Navitas Limited *
"an important and practical game plan for those who struggle to move an organization from tactical change projects to organizational change capacity." * Greg Kelble, Senior Vice President, Human Resources, AMETEK, Inc *
"this book provides keen insights into organizational change. Whether it is enterprise-wide or smaller initiatives, the authors focus on how to be "change smart."" * Jill Kanin-Lovers, Former Senior Global HR Executive at American Express, IBM, and Avon Products *
"Executives and managers should draw from this knowledge bank with the comfort of knowing these are successful remedies." * Alfie Taylor, Non-Executive Director. Former senior executive with Adobe, BSEEN and Allen Systems *
"The book highlights how enterprises can leverage a consistent change management capability to help their leaders and employees navigate successfully through change. Read this book if you want to build sustainable change capabilities in your organisation." * Christian Neubert, Senior HR Executive, formerly with Novartis, Sandoz and Syngenta *
Table of Contents
- Section - 01: Context and framework;
- Chapter - 01: Compelling case for building change capabilities;
- Chapter - 02: Change capability building;
- Section - 02: The five capabilities;
- Chapter - 03: Creating the context for successful change;
- Chapter - 04: Managing the demand for change;
- Chapter - 05: Executing single changes;
- Chapter - 06: Adaptive leadership;
- Chapter - 07: Developing resilient people;
- Section - 03: How organizations learn to change;
- Chapter - 08: Cultures that leverage capabilities;
- Chapter - 09: Learning and embedding capabilities effectively;
- Chapter - 10: Implications for key players
