Description
Book SynopsisA non-biased, grounded, and practical approach to employee engagement For managers and business leaders who want to enhance performance, this easy-to-use guide to employee management offers real solutions for getting workers engaged and increasing productivity.
Trade Review"An interesting take on engagement in tough economic time…the case studies, practical advice and research make for a compelling resource for HR teams and would give an influential argument to unenlightened managers." (HR Magazine)
"This book is designed as a resource for those seeking to unlock the potential of talent through employee engagement. It provides a valuable, up-to-date summary of work in this territory, organised around sensible questions. It comes complete with case studies and boxes of practical tips for action. The drive for employee engagement is placed firmly in the 'need to do now' box for successful organisations." (People Management)
"This book is very readable and comprehensive...for the many HR practitioners and managers out there suffering from information overload, it may well be the only book they need to read in this area." (HR Zone)
"…neat, well written book….It provides a valuable, up-to-date summary of work in this territory, organised around sensible questions. It comes complete with case studies and boxes of practical tips for action." (Public Net)
"Practical guidance and interesting case studies." (CPO Agenda, October 2012)
Table of ContentsForeword vii
Introduction 1
1 What is engagement – and why does it matter?5
2 Why is engagement so elusive? 27
3 What drives engagement? 55
4 Do you know how engaged your people are right now? 87
5 So what are your employees telling you? 115
6 Getting beyond analysis and into action 133
7 Roadblocks to creating an engaged workforce 155
8 Building a culture of engagement 177
9 Engaging managers 205
10 Engagement in tough times 231
11 Finding meaning, growth and engagement 265
Annex 1: Comparison of the employee engagement model and other views of engagement drivers 303
Annex 2: Engagement model and action areas 307
Bibliography 309
Index 321
