Description
Book SynopsisTable of ContentsIntroduction 1
Part 1: There’s a New Kind of Intelligence in Town 5
Chapter 1: Feeling Smart 7
Chapter 2: Assessing Your Emotional Intelligence 21
Chapter 3: Finding Happiness 31
Part 2: The Essentials of Emotional Intelligence 41
Chapter 4: Investigating the Science Behind Emotional Intelligence 43
Chapter 5: Becoming More Aware of Your Emotions 61
Chapter 6: Managing Your Emotions 81
Chapter 7: Understanding Empathy 99
Chapter 8: Managing Other People’s Emotions 115
Part 3: Taking Emotional Intelligence to Work 131
Chapter 9: Dealing with Difficult Workplace Situations 133
Chapter 10: Succeeding Through Emotional Intelligence 149
Chapter 11: Becoming an Emotionally Intelligent Leader 173
Chapter 12: Creating an Emotionally Intelligent Workplace 191
Chapter 13: Getting Through College with Emotional Intelligence 217
Part 4: Using Emotional Intelligence at Home 235
Chapter 14: Creating Emotionally Intelligent Relationships 237
Chapter 15: Parenting with Emotional Intelligence 257
Chapter 16: Raising an Emotionally Intelligent Child 275
Part 5: The Part of Tens 297
Chapter 17: Ten Ways to Improve Your Emotional Intelligence 299
Chapter 18: Ten Ways to Help Difficult People with Their Emotional Intelligence 311
Chapter 19: Ten Ways to Make the World a More Emotionally Intelligent Place 321
Index 329
