Description
Book SynopsisWith a Foreword by Jim Cora, former Chairman of Disneyland International "A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship
"When I first arrived at The Walt Disney Company, I was surprised to find I had to go back to school--at Disney University! There, I learned the fundamentals of guest service that consistently gave Disney a tremendous advantage in the marketplace. Now, anyone can know these secrets of success thanks to Doug Lipp's informative book. No matter what your business, the lessons taught at DisneyUniversity will prove invaluable." -- Michael Eisner, Former CEO and Chairman, The Walt Disney Company
When it comes to world-class employees, few organizations rival Disney. Famous for their friendliness, knowledge, passion, and superior customer service, Disney's employees have been fueling the iconic brand's wild success for more than 50 years.
Table of ContentsTable of Contents
Note From the Author
Prologue
Pulling Back the Curtain: The Orientation
Lesson #1: Setting the Stage for Success
Lesson #2: Capture Hearts and Minds
Lesson #3: It takes Art and Science
Lesson #4: Gather Facts and Feelings
Lesson #5: Be Willing to Change or Be Willing to Perish
Lesson #6: Simplify the Complex
Lesson #7: The Honeymoon Will End
Lesson #8: Keep Plussing the Show
Lesson #9: Beyond Orientation
Lesson #10: The Language of Success
Lesson #11: Giving Back
Lesson#12: Communicate Globally
Lesson #13: Work Hard, Play Hard
Note from the Author
