Description
Book SynopsisDifficult conversations just got easierHow do you deal professionally with a colleague whose work is seriously below standard? A supplier who is always late? Saying ''no'' graciously? Giving someone bad news? Many of us have been on the receiving end of business conversations that have been badly handled, poorly timed or scarcely prepared for by the person we''re talking to.
This practical book offers help to new and aspiring managers in a variety of business situations, such as delivering bad news in an appraisal, and how to work with a range of colleagues who may be lazy, negative orincompetent.
Whether you choose to read it in a week or in a single sitting,
Difficult Conversations In A Week is your fastest route to success:
- Sunday: Why are some conversations difficult? We may tend to avoid difficult conversations: how else can you deal with them?
- Monday: Manage your emotions Distinguish the facts of an incident and how colleagues feel
