Description
Book SynopsisThis book explores:
· What is meant by communication skills
· What communication skills are
· What they look like in practice
· The differences in communicating with service users and professionals, such as children, guardians, peers and emergency workers
· Why they are important
It includes a wide range of theories, multiple case studies, reflective tasks, and exercises. It will develop your critical thinking and reflection skills, and help you develop your own communication style.
Presented in a chronological style which acts as a working tool that you can dip into and out of. Each chapter is structured in a way that encourages you to build on your knowledge, so it begins by taking you right back to basics to learn core theory and practice techniques before getting you to critically reflect on the use of different skills in different settings and with different service user groups. The end-of-chapter skills audits help you to reflect on what you have learnt, what your strengths are and what you need to work on more.
Table of ContentsChapter 1: Reflection and Emotional Intelligence Chapter 2: Initial Engagement Chapter 3: Listening Chapter 4: Clarification Chapter 5: Empathy Chapter 6: Challenging: Holding Sensitive Conversations Chapter 7: Working with Resistance Chapter 8: Barriers to Effective Communication Chapter 9: Remote Communication Chapter 10: Case Recording and Assessments Chapter 11: Inter-Professional Communication Chapter 12: Managing Endings
