Description

Book Synopsis


Table of Contents

1. What is Customer Service?

2. The Challenges of Customer Service

3. Problem Solving

4. Strategy for Formulating a Plan for Success

5. Empowerment

6. Communications in Customer Service

7. Coping with Challenging Customers

8. Motivation

9. Leadership in Customer Service

10. Customer Retention and Measurement of Satisfaction

11. Technology and Customer Service

12. Excellence in Customer Service

Customer Service Pearson New International

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£57.99

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Order before 4pm today for delivery by Sat 13 Dec 2025.

A Paperback by Elaine K. Harris

2 in stock


    View other formats and editions of Customer Service Pearson New International by Elaine K. Harris

    Publisher: Pearson Education
    Publication Date: 11/8/2013 12:00:00 AM
    ISBN13: 9781292040356, 978-1292040356
    ISBN10: 1292040351
    Also in:
    Customer services Sales and marketing

    Description

    Book Synopsis


    Table of Contents

    1. What is Customer Service?

    2. The Challenges of Customer Service

    3. Problem Solving

    4. Strategy for Formulating a Plan for Success

    5. Empowerment

    6. Communications in Customer Service

    7. Coping with Challenging Customers

    8. Motivation

    9. Leadership in Customer Service

    10. Customer Retention and Measurement of Satisfaction

    11. Technology and Customer Service

    12. Excellence in Customer Service

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