Description

Book Synopsis


Table of Contents

1. What is Customer Service?

2. The Challenges of Customer Service

3. Problem Solving

4. Strategy for Formulating a Plan for Success

5. Empowerment

6. Communications in Customer Service

7. Coping with Challenging Customers

8. Motivation

9. Leadership in Customer Service

10. Customer Retention and Measurement of Satisfaction

11. Technology and Customer Service

12. Excellence in Customer Service

Customer Service Pearson New International

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    £57.99

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    Order before 4pm tomorrow for delivery by Tue 7 Jul 2026.

    A Paperback by Elaine K. Harris

    1 in stock

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      View other formats and editions of Customer Service Pearson New International by Elaine K. Harris

      Publisher: Pearson Education
      Publication Date: 11/8/2013 12:00:00 AM
      ISBN13: 9781292040356, 978-1292040356
      ISBN10: 1292040351

      Description

      Book Synopsis


      Table of Contents

      1. What is Customer Service?

      2. The Challenges of Customer Service

      3. Problem Solving

      4. Strategy for Formulating a Plan for Success

      5. Empowerment

      6. Communications in Customer Service

      7. Coping with Challenging Customers

      8. Motivation

      9. Leadership in Customer Service

      10. Customer Retention and Measurement of Satisfaction

      11. Technology and Customer Service

      12. Excellence in Customer Service

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