Description

Book Synopsis
Fully revised and updated with brand new material and cases on issues surrounding sustainability and AI in the context of customer services, plus a brand new chapter on 'Customer service and sustainability'. Explains not only the theory behind the importance of customer service but how to put this theory into practice.

Customer Service for Hospitality and Tourism

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    A Paperback by Louise Hudson

    £37.04

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    RRP £38.99 – you save £1.95 (5%)

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      Book details

      Publisher Goodfellow Publishers Limited
      Published 1/30/2025
      ISBN-13 9781917433105
      978-1917433105
      ISBN-10 1917433107
      Also in:
      Business, Finance & Law Hospitality, sports and leisure industries

      Description

      Book Synopsis
      Fully revised and updated with brand new material and cases on issues surrounding sustainability and AI in the context of customer services, plus a brand new chapter on 'Customer service and sustainability'. Explains not only the theory behind the importance of customer service but how to put this theory into practice.

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