Description

Book Synopsis

This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.

The book that revolutionized business communications has been updated for todayâs communication challenges. Crucial Conversations provides powerful skills to ensure every conversationâespecially difficult onesâleads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

This new edition addresses issues that have arisen in recent years. Youâll learn how to:

  • Respond when someone initiates a crucial conversation with you
  • Identify and address the lag time between identifying a problem and discussing it
  • Communicate more effectively across digital me

Crucial Conversations Tools for Talking When

    Product form

    A Hardback by Joseph Grenny, Kerry Patterson, Ron McMillan

    £22.49

    Includes FREE delivery

    RRP £24.99 – you save £2.50 (10%)

    Order before 4pm tomorrow for delivery by Mon 28 Sep 2026.

    5 in stock

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      View other formats and editions of Crucial Conversations Tools for Talking When by Joseph Grenny

      Book details

      Publisher McGraw-Hill Education
      Published 18 November 2021
      ISBN-13 9781260474213
      978-1260474213
      ISBN-10 1260474216
      Also in:
      Business, Finance & Law Business and Management

      Description

      Book Synopsis

      This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.

      The book that revolutionized business communications has been updated for todayâs communication challenges. Crucial Conversations provides powerful skills to ensure every conversationâespecially difficult onesâleads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

      This new edition addresses issues that have arisen in recent years. Youâll learn how to:

      • Respond when someone initiates a crucial conversation with you
      • Identify and address the lag time between identifying a problem and discussing it
      • Communicate more effectively across digital me

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