Description
Book SynopsisThis New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.
The book that revolutionized business communications has been updated for todayâs workplace. Crucial Conversations provides powerful skills to ensure every conversationâespecially difficult onesâleads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
This new edition addresses issues that have arisen in recent years. Youâll learn how to:
- Respond when someone initiates a Crucial Conversation with you
- Identify and address the lag time between identifying a problem and discussing it
- Communicate more effectively across digita
Table of Contents
Preface
1 What’s a Crucial Conversation?
2 Mastering Crucial Conversations
PART I WHAT TO DO BEFORE YOU OPEN YOUR MOUTH
3 Choose Your Topic
4 Start with Heart
5 Master My Stories
PART II HOW TO OPEN YOUR MOUTH
6 Learn to Look
7 Make It Safe
8 STATE My Path
9 Explore Others’ Paths
10 Retake Your Pen
PART III HOW TO FINISH
11 Move to Action
12 Yeah, But
13 Putting It All Together
Notes
Index
