Description
Book SynopsisDialogue management technology has developed rapidly over the years resulting in real-time applications like telephony directories, timetable enquiries, and in-car applications. However, the current technology is still largely based on models that use rigid command language type interactions, and the users need to adapt their human communication strategies to the needs of the technology. As an increasing number of interactive ubiquitous applications will appear, challenges for interaction technology concern especially natural, more human-friendly communication. Recent research has focused on developing speech-based interactive systems that aim to increase the system's communicative competence. By including aspects of interaction beyond simple speech recognition and question-answer based interaction, applications with more conversational interfaces have become possible. New dialogue management technology needs to address the challenges in human-technology interaction, so that smart envi
Table of ContentsForeword. Preface.
Acknowledgements.
Introduction.
Two Metaphors for Interaction Design.
Design Models for Interactive Systems.
Human Aspects in Dialogue System Design.
Dialogue Models.
Brief History.
Modelling Approaches.
Dialogue Management.
Constructive Dialogue Model (CDM).
Basic Principles of Communication.
Full-blown Communication.
Conversations with Computer Agents.
Construction of Dialogue and Domain Information.
Coherence and Context - Aboutness.
Information Sturcture of Utterances - New and Old Information.
Definitions of NewInfo and Topic.
Topic Shifting.
Information Management as Feedback Giving Activity.
Information Management and Rational Agents.
Dialogue Systems.
Desiderata for Dialogue Agents.
Technical Aspects in CDM.
Summary.
Constructive Information Technology.
Learning and Adaptation.
Cognitive Systems and Group Intelligence.
Interaction and Affordance.
Conclusions and Future Views.
References.
Index.
