Description
Book SynopsisThis practical, user-friendly handbook specifically addresses software companies that are interested in implementing effective improvement processes into the daily work life of every employee. A wealth of checklists, templates, exercises, tips, and pitfalls to avoid make it easy for readers to integrate quality awareness into their organization's day-to-day processes at every level.
Trade Review"..perfectly suitable for an audience with no or little previous knowledge…experienced readers can also find…reading it worthwhile." (
Computing Reviews.com, June 22, 2007)
Table of ContentsList of Figures.
Preface.
How to Read This Book.
Introduction.
Special Thanks and Acknowledgments.
Chapter 1. Your World-Understanding Your Situation and Preparing First Steps.
Chapter 2. Welcome to the World-Establishing Advocates and Champions.
Chapter 3. Drawing Your Map-Initiating your CPI Program.
Chapter 4. World Vision-Training the Organization.
Chapter 5. World Views-Addressing the Capital Q.
Chapter 6. Around the World-Acknowledging Cultural Diversity.
Chapter 7. Move Your World-Managing Change.
Chapter 8. Rock Your World-Encouraging Process Perpetual Motion.
Chapter 9. Your World of Influence-Sneezing and Spreading the Improvement Virus.
Chapter 10. World Climate-Checking for Vital Signs.
Chapter 11. World Health-Evaluating Progress.
Chapter 12. World News-Rewarding and Recognizing Work.
Chapter 13. Modern World-Building Meaningful Quality Pictures.
Chapter 14. One World-Uniting Your Change Maps with the New World View.
Definitions.
Acronyms.
References and Resources.
Index.
