Description
Book SynopsisPraise for CHANGE WITH CONFIDENCE
Phil Buckley is a world-class change leader and world-champion enthusiast for effective change management. Straightforward and engaging, Phil addresses the 50 questions all change managers need to answer with confidence in order to succeed. Rare too for an author in this field, he shares the how-not-to' as well as the how-to.' This is a book any manager wanting to succeed in change should keep close by.
Professor Chris Bones, Dean Emeritus, Henley Business School; Professor of Leadership, University of Manchester; and award-winning author of The Cult of the Leader
Phil Buckley's book gives excellent, practical advice on how to implement change in any private or public organization. What makes Change with Confidence so special is that it is organized around questions that anybody who is engaged in or leading change management will find to be key to their success. The real-life examples given
Table of Contents
Preface xi
PART 1: FIGURING IT OUT 1
The Plan 3
1. What do I bring to the project? 4
2. How do I identify what needs to change? 7
3. What have we done before, and did it work? 12
4. What other change projects are going on? 16
Communication 21
5. Who are the stakeholders who can influence success? 22
6. What is the water cooler talk about your proposed change? 26
Getting Results 31
7. What do I need to know before I commit to deliverables? 32
8. How do I measure success? 36
9. Will the change actually achieve the desired outcome? 40
10. How do I avoid scope creep? 43
PART 2: PLANNING FOR CHANGE 49
The Plan 51
11. What does a good plan look like? 52
12. How do I get the budget to do it right? 56
13. What governance is required to run the project? 59
14. How do I prepare people to work in new ways? 65
15. How do I reduce risk? 70
Resources 75
16. How do I know what resources I need? 76
17. What makes a good project manager? 81
18. How do I get the best people to join the project team? 85
19. How do I know if a consultant can help me? 88
20. How do I set up the project team for success? 93
Communication 99
21. How do I get the leaders to personally commit to the project? 100
22. How can I help leaders prepare for their roles? 104
23. How do I describe the better future my project will bring? 108
24. How do I get people to care about my project? 112
25. How do I make my project the highest priority? 116
26. How do I communicate to the organization? 119
PART 3: MANAGING CHANGE 125
The Plan 127
27. How do I manage my day job, change project, and life? 128
28. When is the organization ready for big change? 132
Resources 137
29. How should we celebrate wins? 138
30. How do I get more resources if I need them? 143
31. How do I avoid losing team members? 147
32. What do I do if someone is pulled from my team? 152
33. How do I keep the project team energized? 156
Communication 161
34. How do I manage my stakeholders? 162
35. How can I minimize change fatigue? 167
36. How do I overcome resistance? 172
37. How do I know communications are working? 177
38. How do I get a leader back on side? 181
39. How do I get a new business leader’s support? 184
40. What do I do when I don’t know what to do? 187
41. How do I communicate a delay in the project? 191
42. How do I demonstrate progress? 196
PART 4: MAKING CHANGE STICK 201
The Plan 203
43. How do I prevent the return of old ways of working? 204
44. How do I hand over responsibilities to the business? 207
45. How do I record lessons learned? 211
46. How do I reenter the business? 215
Resources 219
47. How do I plan for post-launch support? 220
48. How do I reward the team? 225
Getting Results 229
49. How do I keep the change alive? 230
50. How do I show that the project was a success? 234
Afterword 239
Acknowledgments 241
Notes 243
Index 247
