Description
Book SynopsisAlthough its brown vans are on every block and its delivery service reaches more than 200 countries, UPS is among the world's most underestimated and misunderstood companies. For the first time, a UPS "lifer" tells the behind-the-scenes story of how a small messenger service became a business giant.
Trade Review"For the first time, a UPS ‘lifer’ tells the behind-the-scenes story of how a small messenger service became a business giant." (
Retail & leisure International, June 2007)
Table of ContentsIntroduction.
1. The Cult of the UPS Driver.
2. The Greatest American Capitalist You've Never Heard of.
3. Birth of a Delivery Service: The Emerald City.
4. The First Big Brown: An Environment for Opportunity.
5. Determined Men Can Do Anything: New City, New Name.
6. Job for a Lifetime.
7. Going National.
8. Advancing Social Responsibility.
9. The World's Ninth-Largest Airline.
10. Brown Around the Globe: Beyond the United States.
11. A Leader in Logistics: The Decision to Go Public.
12. The Legacy of Jim Casey.
Appendix A. UPS Glossary of Terms.
Appendix B. UPS Worldwide Facts.
Bibliography.
Acknowledgments.
About the Author.
Index.
