Description
Book SynopsisThis is the first post--Egan book to look at benchmarking and KPIs (key performance indicators) in the construction industry. Benchmarking is one of the key management techniques the construction industry now needs to adopt if it is to meet challenging new efficiency and productivity targets as well as clientsa demands for best value.
Trade Review'This authoritative, comprehensive and admirably readable book is well timed . All those involved in planning, managing and executing construction projects should make a point of reading and absorbing its wealth of background and practical advice.'
Gareth Thomas, Construction Productivity Network
Table of ContentsForeword by Gareth Thomas, Construction Productivity Network; Introduction; Getting to grips with the concepts; What is TQM and its importance to benchmarking; Facilitating a change in organisational culture; The use of critical success factors, processes and systems in benchmarking; Benchmarking customer satisfaction; How to become world class - the importance of models for achieving excellence; Moving from theory to practice - case studies of benchmarking and best practice including contributions from: AMEC, Mowlem, Hilton Hotel Group, Kaverner, Amey, Barhale and Miller Civil Engineering
