Description
Book SynopsisThis book provides an easy-to-follow roadmap for successfully implementing the Balanced Scorecard methodology in small- and medium-sized companies. Building on the success of the first edition, the Second Edition includes new cases based on the author's experience implementing the balanced scorecard at government and nonprofit agencies.
Table of ContentsPreface ix
Acknowledgments xv
Chapter 1 Introduction to the Balanced Scorecard 1
Chapter 2 Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors 25
Chapter 3 Before You Begin 46
Chapter 4 Training and Communication Planning for Balanced Scorecard Success 82
Chapter 5 Mission, Values, and Vision 105
Chapter 6 Strategy: The Core of Every Balanced Scorecard 130
Chapter 7 Strategy Maps 150
Chapter 8 Performance Measures, Targets, and Initiatives 209
Chapter 9 Creating Alignment by Cascading the Balanced Scorecard 256
Chapter 10 Linking Resource Allocation to the Balanced Scorecard 276
Chapter 11 Reporting Results 286
Chapter 12 The City of Charlotte: A Balanced Scorecard Success Story 312
Chapter 13 Sustaining Balanced Scorecard Success 330
Appendix The Importance of Terminology and a Balanced Scorecard Glossary 343
Index 353
